Retail banks could unlock more than $370 billion annually in additional profits by 2030 through large-scale deployment of artificial intelligence, according to a new report from Boston Consulting Group (BCG) . The findings highlight how AI can help banks offset tightening margins and rising costs, as well as the competitive risk of delaying transformation.

These insights are drawn from BCG’s latest publication, From Branches to Bots: Will AI Agents Transform Retail Banking? , released recently. The report outlines the defining features of an AI-first retail bank and underscores the importance of agentic AI as a critical enabler. It also provides a roadmap for retail bank leaders navigating the transition from pilot deployments to end-to-end reinvention.

Holger Sachse, Managing Direct

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