Adelaide resident Barry Smith who is 84 years of age, said the new Support at Home Program that came into play on November 1 had been “very complicated”, and the new package was “not so attractive”.

“There’s been no changes in the services we receive, we’ve just got to pay more,” Smith said.

This month, the new Support at Home Program replaced the Home Care Package (HCP) Program and Short-Term Restorative Care Programme.

Changes were made under the Aged Care Act 2024 that responded to key recommendation from the Royal Commission into Aged Care Quality and Safety, aiming to strengthen Australia’s aged care system.

Under the new Support at Home Program, those eligible would pay contributions on non-clinical care services and would no longer pay a basic daily fee.

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