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When something goes wrong with your bank account or delivery, your first instinct might be to type the company name into Google and call the first customer service number you see. But that simple search has become one of the biggest traps for scammers, and it's costing people money, privacy and even control over their phones.

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He Googled his bank’s number and lost control of his phone

Here's how one man's quick search for help turned into a nightmare he never expected.

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