The inquiry was convened to consider the operators’ compliance with licence undertakings, including the punctuality of bus services, vehicle maintenance, driver defect reporting, and overall transport management systems.

Evidence was also considered from Bus Users Scotland, which highlighted concerns about punctuality and reliability of services operated by both companies.

The Commissioner noted that passenger complaints and monitoring data indicated that services were not consistently running to schedule, undermining public confidence and potentially breaching licence undertakings.

The inquiry explored whether the operators had failed to operate services as registered, and whether they had taken sufficient steps to address punctuality issues.

The Commissioner found that both companies

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