Key points

Delivery of bad news is a skill that can be developed and refined.

When delivering bad news, assess the recipient's ability to process the information and adjust accordingly.

Caring, competence, connection, consistence, clarity, and courage are critical to effectively giving bad news.

If you are in a position of giving much bad news, beware of burnout.

In a previous post we began exploring the art of giving bad, even horrific news. We noted that critical elements of the process can be categorized under the acronym “TEACH.” Many of such elements come under the letter C. Let’s pick up where we left off.

Command

The response to bad news is often emotionally charged and unpredictable. It is critical that the information is divulged in its entirety so there are no misinterpr

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