Health insurer HCF intends to use a suite of monitoring tools to finetune its digital experience, with the aim of being alerted “the minute a member’s having a bad experience”.

HCF's Anton Eksteen.

Head of networks and reliability engineering Anton Eksteen told Cisco Live in Melbourne that the insurer has spent the past 18 months upgrading and modernising its network and observability stack.

It has deployed a Cisco stack of technology for both.

On the observability front, it is using Splunk, AppDynamics and ThousandEyes, with all data brought together in Splunk Cloud Platform.

“We've uplifted monitoring mainly around the infrastructure so far and a lot of that data is coming into Splunk,” Eksteen said.

“Instead of having to log onto three or four different systems to figure out what'

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