Apple’s legendary products are only matched by the company’s insistence on providing legendary customer service, with the latest evidence revealing that the owner of an Intel-powered 2019 MacBook Pro received a massive upgrade to the company’s latest 14-inch M5 MacBook Pro , for free. Of course, it definitely helped that the customer was paying a monthly subscription for AppleCare+, so he would naturally get top priority for after-sales services. The problem is that even after receiving a monumental upgrade in terms of hardware, the customer still went on to criticize Apple and its ‘planned obsolescence’ business practices.

2019 Intel MacBook Pro owner was looking for a battery replacement; monthly AppleCare+ payments were not even close to the price of a brand new M5 MacBook Pro

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