On Call Welcome once again to On Call, The Register's reader-contributed column in which we tell your tales of tech support troubles and other workplace woes.

This week, meet a reader we'll Regomize as "Gordon" who told us about his time working for a storage vendor as the sole developer and maintainer of an application used by around 50 other employees.

"I took over this package, gave it a nice overhaul, and wrote what I thought was a pretty good user guide that was about 40 pages long," Gordon told On Call. He then updated the manual each time he finished a new release of the software. At the time this story took place, it was sensible to print such documents. Gordon did so using the office photocopier, a stapler, and a little shoe-leather to distribute his work.

That practice caught

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