New Delhi, Nov 14 (UNI) The Supreme Court has held that a company purchasing software to organise or automate its business processes cannot claim the status of a “consumer” under the Consumer Protection Act, 1986.

A Bench comprising Justice JB Pardiwala and Justice Manoj Misra ruled that transactions undertaken to streamline or enhance commercial operations fall squarely within the exclusion of “commercial purpose” under Section 2(1)(d) of the 1986 Act, thereby disentitling such purchasers from invoking consumer remedies.

The ruling came in an appeal filed by Poly Medicure, a medical device exporter and importer, which had approached the Court after both the Delhi State Consumer Disputes Redressal Commission and the National Consumer Disputes Redressal Commission (NCDRC) rejected its co

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