Healthcare is at a crossroads. Patients expect seamless digital interactions, yet too often they’re met with error-prone portals, confusing insurance options, or long waits on the phone. These moments create friction for patients, strain staff, and weigh down providers already stretched thin.

AI promises to help. But the question isn’t whether AI will reshape healthcare—it’s whether it can do so in a way that enhances, rather than erodes, the human touch at the heart of care.

Roles will evolve, not disappear

Concerns about AI replacing jobs are real. From scheduling to diagnostics, automation can feel threatening. But history shows otherwise. Electronic health records and telemedicine once felt disruptive; today, they’re part of everyday care. AI will follow the same path—shifting r

See Full Page