• Sonder employees say they faced chaos and confusion after the Marriott partnership ended abruptly. • The staff said they learned of the Marriott-Sonder split from the news or from guests. • They told Business Insider they had to deal with panicked customers while their jobs hung in the balance.

Lianna Frausto, who worked as a sales coordinator for Sonder in San Antonio, said she woke up Sunday morning to a whirlwind of confusion.

After the news broke that Marriott had terminated its licensing agreement with Sonder, a short-term apartment rental company, she spent the day reaching out to other employees and trying to figure out what it would mean for their jobs.

"I can't believe how many people I had to hear it from before I got it from the horse's mouth," she told Business Insider

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