Royal Mail has revealed that less than three quarters of first class mail was delivered on time over recent months, as it prepares to overhaul its letter delivery services.

The delivery giant said 73.4% of first class post was delivered the next working day between June 20 and September 28.

It also reported that 90.4% of second class mail was delivered within three working days.

The latest quality of service report shows a declining performance since its annual results.

Royal Mail was fined £21 million by regulator Ofcom for missing its mail delivery targets for the 2024-25 financial year.

During the year, it had delivered 77% of first class mail and 92.5% of second class mail on time. This was short of its respective 93% and 98.5% targets.

Royal Mail said it was taking action to im

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