When Cathy Cooper signed a contract with Rogers Communications four months ago, she says a sales rep told her the monthly price for TV and internet service was guaranteed for two years.

So she was shocked to see her monthly bill increase just three months later, and called the telco giant to find out what was going on.

That's when she learned that the TV boxes in her house were going up $7 apiece, except for one which would still be included in her monthly package.

Cooper had six TV boxes, because her grown children and a grandchild live at home with her.

"They [Rogers] are gouging people," Cooper said, sitting in her kitchen in Sidney, B.C., on Vancouver Island. "It's not right."

On the phone with Cooper, the Rogers rep explained that equipment such as TV boxes are considered a month

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