Scotiabank will pay nearly $34,000 after Consumer Protection B.C. investigated and found that the bank had harassed a client by calling them more than 100 times in an attempt to collect debt.

“Even if someone owes money, that doesn’t give the creditor the right to harass them, or to challenge them on a debt they don’t have,” said Louise Hartland, spokesperson with Consumer Protection B.C.

“Harassment in debt collection often looks like excessive contact or disrespectful language. Any threatening behaviour is considered harassment.”

According to the signed undertaking posted Tuesday, a consumer contacted the agency in April to file a complaint that Scotiabank continued to contact them, despite being asked to call the person’s lawyer.

“The complainant alleged that the respondent continue

See Full Page