New Delhi: The Telecom Regulatory Authority of India (TRAI) on Wednesday issued a directive setting deadlines for the mandatory adoption of the ‘1600’ numbering series by entities in the Banking, Financial Services and Insurance (BFSI) sector, as well as government organisations. The move aims to clearly distinguish legitimate service and transactional calls from other commercial communications, thereby curbing spam and preventing phone-based fraud.

The Department of Telecommunications (DoT) has allocated the ‘1600’ series for use by BFSI entities regulated by the RBI, SEBI and the Pension Fund Regulatory and Development Authority (PFRDA), along with government bodies. The designated series will help citizens reliably identify authentic calls from regulated financial institutions, TRAI sa

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