Dunkin’ Donuts has come under fire this week from customers after its alleged ‘new’ ice policy was revealed in a social media post.
On Monday, an anonymous Facebook user shared a picture of a paper displaying alleged pour directions for a variety of coffee and other beverage orders in the Dunkin’ World Facebook group, which has over 550,000 members.
The photo shows that an assortment of iced drinks—lattes and signature lattes, macchiatos, matchas, chais, cappuccinos, and Americanos—and other drinks including shakin’ espressos, should never be filled to the top of a cup, and that for these orders the same amount of drink should be poured regardless of if the customer asks for less or no ice.
Instead, those drinks should be filled to the ice line, which is signified by three red squares,

Fortune

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