New Delhi : India-based global capability centres (GCCs) have moved from AI experimentation to enterprise-scale adoption, with 58 per cent of centres currently investing in Agentic AI and another 29 per cent planning to scale over the next year, a report said on Sunday.

About 83 per cent of GCCs are already investing in GenAI, where pilots have increased from 37 per cent last year to 43 per cent as of 2025.

According to the EY India's report, GCCs are applying GenAI where it matters most -- enhancing customer service (65 per cent), followed by finance (53 per cent), operations (49 per cent), IT and cybersecurity (45 per cent).

Business intelligence adoption has increased to 86 per cent from 80 per cent last year, while data strategy has risen to 67 per cent from 51 per cent.

Meanwhile

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