City leadership has come to the defense of its highest-paid contractor for home renovations amid a growing number of complaints from homeowners about issues with completed projects and the behavior of workers at job sites.

“We are aware, the contractor, we’ve had some complaints about them. But I will add that it’s important to note this contractor has shown a consistent practice of addressing items during the warranty process,” said Neighborhood and Housing Services Director Veronica Garcia.

Pro Masters Remodeling was paid nearly $14.5 million by NHSD for construction work completed from May 2019 to this summer, according to records previously released by the city.

The company has become NHSD’s “highest paid” contractor, according to internal city emails.

But homeowners who took part

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