It appears that Costco’s changes to bring in customer self-checkout lanes were a misstep, and that the huge “ Warehouse ” store chain is slowly reversing course, but at the same time offering a new way for customers to check out faster.

Costco Changes in Washington?

When the self-checkouts were introduced in Washington area Costco stores in 2020, many loved them. Many did not.

My wife was one of those who had no problem grabbing and going when she just had one or two items. I was a frustrated one, with a cart full, and heavy stuff that I would take off the cart, not know where to put them, and end up having to have a worker come and explain stuff to me like I’m a toddler (which, to be fair, in that moment, I pretty much was).

Apparently, I wasn’t the only one who didn’t care for it

See Full Page