When JetBlue Flight 1230 suddenly lost altitude during its journey from Cancun, Mexico, to New Jersey in the US last month, passengers described a terrifying experience.

There was no turbulence beforehand, the seatbelt signs had not been turned on, the flight had been going smoothly when the plane started to drop out of the sky without warning.

“People literally flew into the air,” one passenger wrote in an account shared on Reddit.

“A drink cart even hit a young child – it was terrifying, people screaming, thinking we were going down.”

Fortunately, the pilot retained control of the aircraft and made an emergency diversion to Tampa Bay, Florida, where medics treated between 15 and 20 people for injuries.

JetBlue initially said the Airbus A320 experienced a “flight control issue” but a

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