The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1.

The AI bot will begin answering ten types of select low-risk non-emergency call types, such as simple information requests or reports that do not require emergent assistance for Emporia, Lyon County, and Emporia State University. The AI technology will not affect emergency calls.

When a caller begins to speak with the call bot, the information will be instantly transmitted to the Emergency Communications Center, where staff will continue processing and assigning the appropriate response.

If the caller describes an escalation or emergency, the AI will transfer the call to one of LCECC’s trained 9-1-1 professionals.

The pilot program, operated in part

See Full Page