As Spotify’s annual Wrapped feature rolled out today, some users reported they were unable to access their personalized year-in-review playlists and listening stats. The streaming platform’s most anticipated tradition of the year is released gradually, which can lead to delays, glitches and login issues.

Tech experts say several simple troubleshooting steps can help resolve the problem.

What to do if you can't see your Spotify Wrapped

Users should start by updating the Spotify app through their device’s app store and restarting their phone or tablet to clear temporary software conflicts. Logging out of Spotify and signing back in can also refresh the session and restore access.

Clearing the app’s cache either in Spotify’s internal settings or the device’s app settings may remove corr

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