NEW DELHI: Last evening, I was forewarned. “You’re on an IndiGo flight to Bengaluru tomorrow? Their schedule was haywire today. Tomorrow could be chaotic too. Try to change your carrier,” advised a colleague during the evening editorial meeting. I tried. My flight was scheduled to depart at 2.15 pm on Thursday. I rushed to see if I could get a ticket on another airline. But a ticket to Bengaluru had become pricier than a seat at a Taylor Swift concert. Clearly, other carriers were indulging in ‘surge pricing.’ I briefly considered cancelling the trip but finally decided to go ahead. “How bad can it get,” I thought. Silly me! Thursday began well. I received a message in the morning from IndiGo saying they were looking forward to having me on board with the usual advice about

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