For ten years, the METRO Street Team has been one of the most trusted, consistent faces riders encounter across the Houston region. Long before the first morning buses rolled out or service updates hit inboxes, the Street Team was already in the field—meeting riders where they are, offering guidance, comfort, and clarity through some of METRO’s biggest moments.

What began as a small group of energetic summer interns has grown into a decade-strong program woven into the fabric of METRO’s customer service mission. And today, as the Street Team marks its 10-year anniversary, their story stands as a testament to dedication, resilience, and community connection.

A Team Built for Change

In 2015, METRO implemented one of the most significant service changes in its history: the New Bus Netwo

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