India’s largest airline, IndiGo, is scrambling to stabilise operations after days of massive disruptions that culminated in around 300 flight cancellations on Thursday alone. Acknowledging the scale of the crisis, CEO Pieter Elbers told employees that the airline had “not lived up” to its promise of delivering a reliable and comfortable travel experience. Advertisement

In an internal letter circulated on Thursday, Elbers said the airline has publicly apologised to passengers affected by delays and cancellations. He cited a combination of operational setbacks that triggered a chain reaction, severely impacting the carrier’s network.

“These past few days have been difficult for many of our IndiGo customers and colleagues… We serve close to 380,000 customers a day and want each of them to

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