For thousands of travellers, the past three days have felt less like a flight delay and more like a full-blown breakdown of IndiGo , India's busiest airline. At Delhi airport Terminal 3, the frustration is visible long before one reaches the check-in zone. People sit on the floor with children, others patrol conveyor belts hoping their luggage will surface, and long-haul passengers fret about missing visas, jobs, and connections.

Gurnaam Singh, who booked an IndiGo flight to Canada, said the trip he planned months ago had suddenly "turned into an ordeal". He spent hours trying to get clarity on whether the flight would even take off. Several others around him -- headed to Dubai, China, and Toronto -- reported the same uncertainty. Their flights were repeatedly shown as delayed due to "

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