IndiGo staff hit out at management in a hard-hitting open letter. (Image Source: IndiGo) Show Quick Read Summary is AI Generated. Newsroom Reviewed

An 'open letter' from IndiGo pilots, cabin crew and ground staff has gone viral on social media amid large-scale flight cancellations resulting in chaos across several airports in the country. So far, more than 500 flights have been cancelled, leaving passengers stranded at various airports.

In the letter, employees claim that the recent chaos "was not just an operational failure, it was a failure of planning and frontline protection." According to them, while airports saw scenes of frustration and confusion, it was the staff at check-in counters, boarding gates and inside aircraft who bore the brunt of passenger anger.

The signatories

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