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Even by tech-industry standards, the air of serene confidence OpenAI CEO Sam Altman projects in public appearances is overwhelming. Still, that doesn’t mean he never sweats behind the scenes. Indeed, we learned this week that Altman is downright concerned about the future of his company’s flagship product, ChatGPT.

On December 1, The Information’s Stephanie Palazzolo and Erin Woo reported that Altman had initiated a “code red” effort within OpenAI to make its chatbot more personalized and customizable. The move involves diverting resources from other efforts, such as developing AI agents and monetizing the company’s platform through advertising.

Drawing on an Altman memo distributed to OpenAI staffers, Palazzolo and Woo’s story s

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