At Bengaluru’s Kempegowda International Airport, Namita clutched a small urn wrapped carefully in layers of cloth. Inside were her father’s asthi — the remains she needed to carry to Haridwar for the last rites in the Ganga. The ritual was scheduled for the next morning. The journey was supposed to be seamless: Bengaluru to Delhi, Delhi to Dehradun, then onward to Haridwar. Advertisement

But IndiGo’s message was painfully brief: flight cancelled. No prior intimation. No alternative options.

“I have my father’s asthi with me... I have to reach Haridwar,” she told , in a breaking voice. “They’re telling me to book another airline — ₹60,000 per person. How can I afford that? All our money is gone. Refund will take a week, and we don’t know how much will be deducted. I’m requesting the gov

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