Endless waits, no clarity on refunds leaves passengers fuming

Srinagar, Dec 5: Chaos and frustration continued to grip air travellers on Friday as IndiGo Airlines faced large-scale operational disruptions, forcing mass cancellations and long delays at both Jammu and Srinagar airports.

According to the details, the day saw scenes of confusion at both airports, with passengers travelling for medical emergencies, weddings, official work and more left stranded for hours without clear communication from the airline.

Officials said that 41 flights were cancelled across J&K, 11 in Jammu and 30 in Kashmir, including 39 of IndiGo and two of other airlines.

Meanwhile, Jammu airport also witnessed chaotic scenes, with long queues at refund counters and no clarity on rescheduling. “We were told to

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