The Ministry of Civil Aviation has directed IndiGo to immediately clear all pending passenger refunds linked to cancelled and disrupted flights arising from the ongoing operational crisis.

According to the directive issued on Saturday, the airline must complete the refund process for all affected passengers by 8:00 PM on Sunday, December 7, 2025.

Airlines have further been instructed not to impose any rescheduling charges on passengers whose travel plans were impacted.

The Ministry has warned that any delay or non-compliance in processing refunds will attract immediate regulatory action.

Passenger Support and Refund Cell

To streamline grievance redressal, IndiGo has been asked to establish dedicated passenger support and refund facilitation cells. These units will proactively reach ou

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