As part of the directive, IndiGo has also been asked to set up dedicated passenger-support and refund-facilitation cells to proactively reach out to travelers.

The government stepped in to address mounting passenger grievances amid prolonged flight disruptions, issuing strict directions to IndiGo on refunds , baggage delivery and fare regulation.

This is after several IndiGo flights were cancelled and disrupted in the past week.

As part of the directive, IndiGo has also been asked to set up dedicated passenger-support and refund-facilitation cells to proactively reach out to affected travelers.

The Ministry of Civil Aviation said it remains in constant coordination with airlines, airports, security agencies and other stakeholders to ensure passenger rights are protected during the

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