The government on Friday pulled up IndiGo over the large number of flight cancellations this week and ordered the airline to clear all pending passenger refunds by 8 PM today.

With thousands of travellers affected across the country, the Ministry of Civil Aviation has told the carrier to speed up refunds, reach out to passengers who were inconvenienced, and work towards restoring normal operations at the earliest. Advertisement

To ensure smooth grievance redressal, IndiGo has been asked to set up dedicated support and refund facilitation cells. These units will proactively contact impacted travellers, complete refunds, provide updates, and arrange alternative travel options without the need for repeated follow-ups. The airline has additionally been instructed to activate an automatic re

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