‘₹18,000 pay, work of three’: IndiGo employee’s viral letter exposes crisis inside airline

In a rare and scathing public outcry, an IndiGo employee has penned an explosive open letter addressed to fellow citizens and the airline’s top management, laying bare years of internal decay, unchecked arrogance, and an employee crisis that the writer claims has been “years in the making.”

Circulating widely on social media, the letter shared offers a raw, first-hand account of what the author describes as a slow but steady collapse of India’s biggest airline — one that did not happen overnight but unfolded across years of ignored warnings, deteriorating work conditions and a culture of fear. Advertisement

'Nothing happened overnight'

The writer, identifying as a long-time IndiGo employee, reflects on the airline’s early days in 2006, when teams felt proud of what they were building.