New Delhi: IndiGo Chairman Vikram Singh Mehta on Thursday said that the airline’s Board will bring in external technical experts to work with the management and identify the root causes behind last week’s massive flight disruptions.

In a detailed statement, Mehta said the experts will help ensure that such large-scale operational failures never happen again.

Mehta began his message by apologising to passengers affected by the disruptions that occurred between December 3 and 5.

He said thousands of travellers were stranded, with many missing important personal events, business meetings, medical appointments and international connections. Baggage delays further added to the chaos.

“We are truly, truly sorry,” he said, acknowledging that the airline failed to meet customer expectations.

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