A passenger’s viral post praising an IndiGo staffer’s calm response during massive delays has drawn widespread admiration online.

As IndiGo continues to grapple with massive delays and cancellations, a LinkedIn post highlighting the remarkable composure of one of its ground staff members is going viral online.

Taking to LinkedIn, Prateek Malpani wrote that his 7 pm Delhi flight was delayed for nearly 10 hours, finally taking off at 5 am the next morning. Amid the chaos, long queues and rising tempers, he noticed a young IndiGo staff member quietly absorbing anger from distressed passengers. After two hours at the counter, he told her not to take the hostility personally. Her reply, he said, left him stunned.

“ Sir, maine toh apne aap ko train kar liya hai - bade daant rahe ho toh s

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