An Air Canada passenger has put the airline on blast after he said he paid full price for a flight where his seat didn’t recline.

Ottawa resident Alexander Kats shared his experience on the Air Passenger Rights Facebook group on Monday.

Kats said he bought an all-inclusive vacation package from Montreal to Cozumel, Mexico, through Red Tag. It included a round-trip Air Canada flight.

He told Daily Hive over the phone that when he booked the flights, there was no mention of non-reclining seats and at no point was he notified about it by Red Tag or the airline. Kats said he only found out the seats didn’t recline when he boarded the flight last month.

“The last thing I expected to see were these benches, not seats… and then I found out it didn’t recline,” he told Daily Hive.

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