HOUSTON – MetroLift riders shared feedback Friday about the new “Metro On-Demand” app during a meeting at the Metro Multi-Service Center on West Gray.

The meeting was part of Metro’s ongoing efforts to improve the app and ensure it meets the needs of riders.

Paul Williams, who relies on MetroLift for medical appointments, said he struggled to navigate the app without hands-on guidance.

“I had to come up here so someone could show me how to use it. I didn’t have any training on it, and for people who aren’t tech savvy, it needs to be a lot easier,” Williams said.

Williams also said drivers sometimes arrive earlier than the scheduled window, and long phone wait times can make it difficult to resolve issues.

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