NatWest ’s online banking app has broken in what appears to be a major outage.

Customers reported they were unable to log in and instead shown an error message telling them to try using the website. An “error has occurred”, the message read, alongside a statement that NatWest is “working hard getting everything back up and running for you”.

NatWest says that “over 10 million customers” use its mobile banking app to access their account “every day”.

The bank said on Twitter/X that it was aware of the issue and working to resolve it. “Our team are looking into this as a matter of urgency,” it said.

“We do not have a timescale at present as to when it will be resolved,” Natwest told customers.

In response, customers warned that they had been unable to undertake important travel or buy t

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