A man in Denver, Colorado, lost US$17,000 (approx. $23,500 Canadian) after his phone call was transferred to a scammer by an operator in the customer service department of United Airlines. Article content

Multiple news outlets in the United States are reporting on the incident, which was first brought to light by Steve Staeger , a consumer investigative reporter at NBC’s 9News in Denver. Article content Article content

Dan Smoker had reportedly been planning an 18-day trip to Europe with his wife, their children and some friends. But the flight from Denver to London was cancelled. So the next day, he called the United Airlines customer service line for help.

Smoker said his own call log showed he was on the phone for more than three hours, but a United Airlines representative tol

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