HSBC ’s online banking has stopped working, with customers reporting they are unable to see their money.

Instead, users were shown error messages including an “err03” code. Others saw more straightforward messages that asked them to try again later.

The problems were also affecting First Direct , the online-focused banking brand that is also operated by HSBC.

The problems started around 11am local UK time, according to tracking website Down Detector.

Customers right across the country appeared to be affected by the issues, the website showed.

HSBC said it was aware of the problems and working to fix them, but gave no indication of when the app would be back to normal.

“We understand some customers are having issues accessing banking services right now,” the bank said in an update

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