Bin complaints topped the table of calls to West Lothian council in the last year, councillors have heard.

Major changes to collections and opening times at the recycling centres prompted a surge in calls and emails to the council, the Corporate Policy and Resources PDSP heard.

After reaching a peak at the start of 2024 the numbers quickly fell away, an officer told the meeting suggesting the service changes were the cause.

Joe Murray, a project and systems manager with the council, outlined the annual complaint performance across the different services run by the council. His report pointed to an improvement in the numbers of complaints successfully closed.

He added: “The current service level complaint performance varies across the council and is linked to the complexity and quantity

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