“It is better to know some of the questions than all of the answers.”

– James Thurber

“When you can’t make them see the light, make them feel the heat.”

– Ronald Reagan

Ophthalmic technicians (inclusive of workups, scribing and special testing) are the most expensive component of your practice labor force, costing about 15 cents out of every patient care dollar you collect. In the typical practice, fully half of your total labor costs are spent just on the tech team.

Not only are techs costly in terms of payroll, but they are also expensive in terms of your investment in their training. While it takes only a few weeks or months for a smart clerk to learn how to be a receptionist, biller or surgical counselor, it can take years to become a competent, high-output tech.

The typical gene

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