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AI is starting to reshape the workforce

If you want a glimpse of how AI could reshape corporate staffing, look to Salesforce.

CEO Marc Benioff said during a Labor Day podcast that the company has already cut 4,000 customer support roles after deploying its own AI agents. “I’ve reduced it from 9,000 heads to about 5,000 because I need less heads,” Benioff said, calling the past eight months “the most exciting” of his career. (A Salesforce spokesperson later clarified that many of the affected jobs were support engineers who were shifted into other roles.)

Still, Salesforce may be an outlier. Benioff was

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