The Canadian Radio-television and Telecommunications Commission (CRTC) says it’s stepping up efforts to make phone, Internet, and broadcasting services more reliable after recent high-profile outages left Canadians cut off—in some cases from 911.

The regulator announced three measures. First, Internet and wireless providers will now face new reporting rules for major outages, so public safety officials and government agencies get timely information.

Second, the CRTC has opened consultations on tougher standards for how networks are built and operated, aimed at making them more resilient. Third, it’s seeking public input on new consumer protections, including clearer updates for customers during outages and the possibility of refunds or bill credits.

“Canadians need reliable Internet, ph

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