Estimated read time: 3-4 minutes KEY TAKEAWAYS

Melanie Queen's leaky roof leaves her with no insurance coverage and an expensive repair.

Meanwhile, an engineer blamed the roofer, but the roofer and shingle maker blamed each other.

Asking pointed questions about insurance and certifications can help people avoid these situations.

SARATOGA SPRINGS — Melanie Queen didn't need a new roof, per se, but given the age of her home, she thought it was time.

"Some of my neighbors were having issues with no leaks and stuff, and so, I just wanted to be preventative," Queen said.

She did her homework and hired a licensed contractor with more than 20 years installing roofs in Utah.

"It was about $7,000," she said of the cost.

But about one year after installation, she noticed something odd — an

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