The “Wild West” of AI Chatbots

The rapid release of generative AI chatbots has brought undeniable benefits in productivity, creativity, and engagement. Yet, this pace of deployment has also produced a volatile legal and ethical environment. Without uniform industry standards or enforceable rules, commentators have described the chatbot landscape as a “wild west,” where responsibility and accountability remain unsettled. Two recent developments involving Meta and OpenAI illustrate the legal and reputational stakes when companies deploy conversational AI without robust governance frameworks.

Meta’s Policy Misstep: Chatbots and Children

On August 14, Reuters reporter Jeff Horwitz published an investigation into Meta’s internal “Content Risk Standards.” The document appeared to authorize Me

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