The term employees will be cut despite issues at tax centres that may lead to more calls from taxpayers.

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The Canada Revenue Agency is not extending the contracts of 250 term employees at tax centres, despite the fact that the agency has said it is deploying “targeted teams” to unclog tax processing backlogs. Article content

A CRA official confirmed that contracts were set to end Friday, just a few days after Finance Minister François-Philippe Champagne gave the CRA an 100-day deadline to improve services in struggling call centres. Article content Article content

While tax centres are seperate from call centres, the issues that taxpayers call about often originate in files being processed at tax centres.

“The message of the government is contradictory,” said Marc

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