TORONTO — Mohammed Halabi has spent countless hours negotiating with customer service agents over the past 20 years.

Halabi is the director of MyBillsAreHigh.com, a company that finds savings on telecom and internet costs for both businesses and individuals. That means seeking out the best deals to fit clients' circumstances, plus taking the lead when problems arise requiring the attention of their provider.

These days, there's just one problem. He can't seem to get anyone on the phone.

"I've never seen customer service this bad," said Halabi.

"I've seen such an influx of customers emailing me issues that I have never seen before in terms of customer service — businesses and consumers. This is an issue across the board and it's a very frustrating experience."

Halabi said hold times se

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