The Canada Revenue Agency has seen a surge of complaints. Photo by THE CANADIAN PRESS/Sean Kilpatrick

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Following a spike in complaints, call centre delays and staffing cuts, the federal finance minister has directed the Canada Revenue Agency (CRA) to implement a 100-day plan to resolve “unacceptable” levels of service for Canadians, especially at its call centres. Canadians are increasingly frustrated by the long wait times at call centres, unclear and inconsistent information on tax filing and issues with navigating the CRA website , and not everyone is convinced these issues can be resolved within Ottawa’s dead

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